Certified Scrum Master Practice Test

What does customer collaboration over contract negotiation emphasize?

1. Strict adherence to contracts

2. Negotiating terms and conditions

3. Building a partnership with clients

4. Limiting customer feedback

The correct answer is: Building a partnership with clients

The emphasis on customer collaboration over contract negotiation highlights the importance of fostering a strong partnership with clients. This approach encourages ongoing communication, feedback, and cooperation throughout the project lifecycle rather than focusing solely on the formalities of contract terms. Collaboration involves understanding customer needs, adapting to changes, and working together to achieve shared goals. This relationship-oriented approach allows teams to be more agile and responsive, potentially leading to better outcomes and customer satisfaction. In contrast to the other options, which center on rigid frameworks or limiting interactions, the focus on collaboration encourages a dynamic and cooperative environment that benefits both the service provider and the client. This method aligns with Agile principles, which prioritize individuals and interactions over processes and tools, ultimately reinforcing the value of authentic partnership in project success.